{"id":29041,"date":"2026-01-22T23:29:33","date_gmt":"2026-01-22T15:29:33","guid":{"rendered":"https:\/\/shop.valuepromo.shop\/?page_id=29041"},"modified":"2026-11-05T17:15:58","modified_gmt":"2026-11-05T09:15:58","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/shop.valuepromo.shop\/?page_id=29041","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n<p>Thank you for choosing ValuePromo. We want you to be completely satisfied with your purchase. If you are not, you may return eligible items for a full refund, store credit, or exchange. Please review the details below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>1. Return Eligibility<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be\u00a0<strong>unworn, unwashed, and in original condition<\/strong>, with all tags attached and in original packaging.<\/li>\n\n\n\n<li>Returns must be requested within\u00a0<strong>30 days<\/strong>\u00a0of the delivery date.<\/li>\n\n\n\n<li>The following are\u00a0<strong>not eligible<\/strong>\u00a0for return:\n<ul class=\"wp-block-list\">\n<li>Items marked as\u00a0<strong>\u201cFinal Sale\u201d<\/strong>\u00a0or\u00a0<strong>\u201cClearance.\u201d<\/strong><\/li>\n\n\n\n<li>Gift cards.<\/li>\n\n\n\n<li>Items that have been worn, washed, altered, or damaged after delivery.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>2. Return Process<\/strong><\/p>\n\n\n\n<p>To start a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contact Us:<\/strong>\u00a0Email\u00a0<strong>2454265601@qq.com<\/strong>\u00a0within 30 days of delivery. Please include your order number and the items you wish to return.<\/li>\n\n\n\n<li><strong>Get Authorization:<\/strong>\u00a0We will provide you with a\u00a0<strong>Return Authorization Number<\/strong>\u00a0and the return shipping address. Returns sent without authorization may not be accepted.<\/li>\n\n\n\n<li><strong>Ship Your Return:<\/strong>\u00a0Pack the item securely in its original packaging and ship it to the address provided. We recommend using a\u00a0<strong>trackable and insured<\/strong>\u00a0shipping service, as we are not responsible for lost or damaged return packages.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>3. Refunds<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.<\/li>\n\n\n\n<li>If approved, your refund will be processed to your original payment method within\u00a0<strong>5\u201310 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Original shipping fees are non-refundable.<\/strong>\u00a0Return shipping costs are the customer\u2019s responsibility unless the return is due to our error (e.g., wrong or defective item).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>4. Exchanges<\/strong><\/p>\n\n\n\n<p>We only offer exchanges for items that are&nbsp;<strong>defective or damaged upon arrival<\/strong>. If you need to exchange for the same item, please contact us at&nbsp;<strong>2454265601@qq.com<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>5. Return Shipping &amp; Address<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for\u00a0<strong>return shipping costs<\/strong>.<\/li>\n\n\n\n<li>The return address will be provided when your return is authorized.\u00a0<strong>Please do not send returns to our company office address<\/strong>, as this will delay processing.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>6. Sale Items<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only regular-priced items are eligible for refunds.<\/li>\n\n\n\n<li>Final sale or clearance items may only be exchanged for\u00a0<strong>store credit<\/strong>\u00a0if they meet all other return conditions.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>7. Damaged, Defective, or Incorrect Items<\/strong><\/p>\n\n\n\n<p>If you receive a damaged, defective, or incorrect product, please contact us&nbsp;<strong>immediately<\/strong>&nbsp;at&nbsp;<strong>2454265601@qq.com<\/strong>&nbsp;with photos or video of the item and its packaging. We will cover all return shipping costs and arrange for a replacement or full refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>8. Questions?<\/strong><\/p>\n\n\n\n<p>If you have any questions about our return policy, feel free to reach out:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong>\u00a02454265601@qq.com<\/li>\n\n\n\n<li><strong>Phone\/WhatsApp:<\/strong>\u00a0+86 13949355758<\/li>\n\n\n\n<li><strong>Company:<\/strong>\u00a0Avenora Technologies LLC<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing ValuePromo. We want you to be completely satisfied with your purchase. If you are not, you<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29041","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=\/wp\/v2\/pages\/29041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29041"}],"version-history":[{"count":2,"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=\/wp\/v2\/pages\/29041\/revisions"}],"predecessor-version":[{"id":29466,"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=\/wp\/v2\/pages\/29041\/revisions\/29466"}],"wp:attachment":[{"href":"https:\/\/shop.valuepromo.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}