Shipping Policy
At ValuePromo, we are dedicated to delivering your thoughtfully crafted garments with efficiency and transparency. This policy outlines how we handle your order from our facility to your address.
1. Order Processing
- Processing Time: Orders are processed and prepared for shipment within 2–4 business days (Monday–Friday, excluding public holidays) after we receive your order confirmation and complete payment verification.
- Order Verification: For security reasons, high-value orders or those with unusual activity may require additional verification, which could extend processing by up to 1 business day. You will be notified if this occurs.
- Order Modifications: If you need to change or cancel your order, please contact us promptly at 2454265601@qq.com. Changes can only be made before your order enters the fulfillment stage.
2. Shipping Destinations
We currently ship to:
- All 50 states of the United States
- U.S. Territories (including Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa)
3. Domestic Shipping – Contiguous 48 States
| Shipping Method | Cost | Estimated Delivery | Processing Time |
|---|---|---|---|
| Standard Ground | $6.99 | 5–8 business days | 2–4 business days |
| Expedited (3-Day) | $12.99 | 3 business days | 2–4 business days |
| FREE Standard Shipping | FREE | 5–8 business days | On orders over $55 |
Orders placed before 12 PM CST are more likely to be processed the same business day.
4. Extended U.S. Shipping – Alaska, Hawaii & U.S. Territories
| Shipping Method | Cost | Estimated Delivery | Notes |
|---|---|---|---|
| Standard Shipping | $15.99 | 10–20 business days | May vary due to carrier schedules and local customs |
| Expedited Shipping | Varies | 6–12 business days | Contact us for quote and availability |
| FREE Standard Shipping | FREE | 10–20 business days | On orders over $85 |
Important Notes:
- Delivery times to islands/territories are estimates and may be affected by weather, logistics, or local customs.
- Expedited service is not available to all remote locations.
- Customers are responsible for any applicable customs or import fees in U.S. territories.
5. International Shipping
At this time, ValuePromo does not offer shipping outside of the United States and its territories. We are exploring future expansion.
6. Order Tracking & Delivery
- Tracking Information: Once shipped, you’ll receive an email with your tracking number and a link to monitor your package.
- Delivery Responsibility: Please ensure your shipping address is accurate and that someone is available to receive the package. We are not liable for packages marked as “delivered” by the carrier or for theft after delivery.
- Failed Delivery Attempts: If delivery fails due to incorrect address or recipient unavailability, and the package is returned to us, reshipping fees will apply.
7. Shipping Issues & Lost Packages
- Incorrect Address: We are not responsible for orders shipped to an address inaccurately provided during checkout.
- Lost in Transit: If tracking shows no movement for 7 business days, contact us at 2454265601@qq.com. We will initiate a carrier investigation and help resolve the issue.
- Damaged Packages: If your order arrives damaged, please notify us within 48 hours with photos of the product and packaging. We will file a carrier claim and arrange a replacement or refund.
8. Contact Information
For shipping-related questions not covered here, please reach out:
- Email: 2454265601@qq.com
- Phone/WhatsApp: +86 13949355758
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
- Response Time: We aim to reply within 24 business hours.